About Us
Who The heck are WE

An Open Way Of Looking At Things

Design depart thinks about design and web design a little differently. We don’t think you should have to chase a gaggle of different freelancers or pay a truckload of money for sexy designs. So we’ve wedged ourselves somewhere in the middle. Into the sweet spot!

Our subscription model means you can use our team of designers for one low, fixed monthly payment. Plain and simple. That’s us. And if you’ve got ideas you want to fruition, we can’t wait to meet you.

We Hear You Ssk “So How Can Design Depart Help Me?”

We know what we do best. We keep our subscription prices low by making sure our team can deliver the the most bang for your buck. How do we do it? We have specially crafted our do’s and don’ts list, and built a team to match, ensuring we can offer the most essential services you’d need for your project or business. Websites, eCommerce stores, web and print designs, web applications—that’s our jam. Wanna see? Mmmm…Brand

The Magic Of Subscription

The greatest thing about an ongoing subscription is that there are no nasty surprises. We won’t charge you extra because things got delayed or you changed your mind halfway through a task! One revision or five, it all comes at the same cost!

Subscription service means you can also pop in with design needs at any time, and we’re ready and waiting. Got an idea at 2 am that you need to get going now? No need to call someone tomorrow and organize meetings (ewww). Ain’t nobody got time for that. Hop on and let us know when the inspiration strikes and we’ll get busy cooking. Welcome to the good life, my friend.

Q & A Party

When did you start? 2016

How many staff do you have? 20-ish and growing

Where are you based? We started in Australia and now we’re here. Where’s here? It’s everywhere. We love to roam the world like good little Millennials.

What are your trading hours? We like to keep it fresh and flexible Monday to Friday in AEST. Our standard is to respond to our beautiful clients within 1 business day.

How do you communicate with clients? We’re currently using Slack which is a much better option to emails. However, we’re also building a client portal so we won’t need Slack OR emails in the near future. YAY. Also – we don’t offer phone support as it doesn’t fit into our efficiency model but who talks on the phone these days anyway?

Core Values

We want you to have the best and most awesome design. Visit our Plans page for a complete overview of resources or see some highlights below.

Add value

Our mission is to make life easier for our clients. We know that when you run your own business or manage an important venture, things can get really hectic and stressful. Our team is here to support you so you can be a little more zen!

Be human and be excited

We believe in having personality, and not being a boring professional robot that's just running through scripts, we love what we do, and we're excited and passionate about the direction of the company.

Be hungry to grow and learn

Our entire team is driven to find solutions for growth inside of our company, and we're always researching and learning what is the latest when it comes to modern amazing design and web design so our clients can have only the best.

Build a positive team spirit

We're close, I mean really close ... We're always joking with each other and creating a fun workspace, we dance, we play music, we send funny pictures to our clients, we're weird and we like it.

Do more with less

We’re all about efficiency, and we won’t try something on just for fun or to see how it'll pan out because vague ideas result in lost time. Time is the most valuable resource we have so we’re always looking for ways to be more efficient because this means we stay affordable to our clients!
Getting Started

We try to make things as simple as possible! When you sign up you’ll get access to our communication tool, Slack and all of our questionnaires. Fill out the required questionnaire, return it on Slack and voila – easy as 123


Your first step with getting started is going to our plans page and selecting a plan that has the features you need for your business, keeping in mind that each plan has the features of the plan before it. You don’t need to have your end goal in mind or know exactly how you want things to be because we allow you to change plans based on your requirements.


Be sure to follow us on Facebook so you can be in the loop about what design jobs other people are sending through to us, this may give you inspiration for your future projects!


Last but not least, we’re here to help! And if you can’t find the answer to your question in our FAQ, be sure to ask us by clicking here which will open up a chat so you can ask us anything (although we’re not sure about the meaning of life so maybe don’t ask us that)

The language in this document
Terms Of Service

Although we like to be as human as possible, some of the below points are worded in a way that cannot be written how we’d like, due to legal reasons for both parties…

If you’ve done work with us you know that we don’t like sounding highly professional, so these terms of service does hurt our soul a little bit but it’s necessary. 😢

We're a service, not a product

When you join Pebbled, you’re not paying for a product, a logo, a website, a certain design, or a a particular piece of stationery. You’re paying for the use of our team who will provide digital products to you.

However, design is incredibly subjective.

You’re entitled to request a revision after revisions from our designers within the limitations of your selected plan, however, we may not be the right flavor for everyone! We do our best to ensure you’re happy and that’s why we allow for ongoing concepts and revision, however, if at any point you feel that we’re not meeting your vision, you’re more than welcome cancel your membership.

Unlike a lot of design companies out there that charge per concept or per revision, we’re not here to rip anyone off. Hence it being a subscription based model until you’re 100% thrilled.

Therefore, each membership payment is deemed as services rendered.

Payments & billing

Date of billing

Subscriptions are debited on the same date monthly – within 24 hours of the same date of signup.

Payments for active subscribers happen on the same date every month unless the sign up date was on the 31st and the debit date falls on a month that does not have 31 days – then the debit will occur on the last business date of the month.


Cancellations of your subscription can be done whenever you wish. Prior to cancellation we recommend you have all the files you need to move forward with another designer to you by our support staff. Once a subscription has been canceled, any files kept on our server related to that subscription will be removed immediately.

Cancellations cannot be for a future date.

When a subscription has been canceled, any service provided by Pebbled will be immediately suspended and/or canceled until the subscription has been renewed. This is inclusive of any pending jobs, tasks, revisions, hosting and support.

Cancelling outside of business hours

If a cancellation happens outside of business hours, the cancellation takes effect upon the next operating business day. Cancellation requests must be made at least a business day before payment is due. Upon cancellation, any files of the clients kept on our server will be removed.

It’s the client’s responsibility to ask for all needed files prior to their subscription being canceled, and to download any files from the links given to them previously.

Past due subscriptions

If a subscription becomes past due, any pending projects and revisions will be halted until the subscription has been reactivated by a successful debit.

Declining Payments

If your subscription payment becomes past due, the debit attempts will happen intermittently until the subscription payment attempt is successful or canceled. Once the overdue payment is successful the debit will continue as normal on the same date as the initial signup.

If you don’t use it you lose it

Payments are recurring regardless of how much or how little you use the service. Think of it as an unlimited phone plan – just because you didn’t use it doesn’t mean you don’t have a phone bill.

Pausing of memberships

At this point in time we do not offer the ability for pausing memberships, however you can cancel your subscription and re-join at any point in time at the current plan rates.

Alternatively, if you’re going to be away for a bulk period of time, you’re more than welcome to give us a bulk amount of tasks to be distributed over that period of time.

Zombie apocalypse

In the event that you become a Zombie, we’re not liable for if you’re unable to stop any of your recurring payments, you’re more than welcome to continue utilizing our services as long as you do not cause any harm ourselves, staff, clients or any penguins.

Communication & support

esponse Time

We endeavour to respond to our clients within 24 business hours.

Requests outside business hours

Any revisions sent by clients will be commenced to within 24 hour of receipt, during the business hours of 0900 to 1700 AEST (excluding weekends or public holidays). Meaning anything sent outside of the aforementioned business hours will not be attended to until the following business day.

Meaning officially the job request was received on the next business day.

Communication channels

Slack is currently our preferred method of communication for any matters including tasks and revision. We will respond to emails as well but response times will be longer than those on Slack 

Also, we cannot promise that revisions or requests will not be missed if you’re using email, especially if these are spread over multiple e-mails and various project revisions are mentioned inside an unrelated email.


We’re in the process of building a backend client portal for job submissions (and much more!) called Igloo. This will have a communication channel built into one portal for your convenience.

Phone Support

We do not offer phone support as this does not fit into our efficiency model. However, we can organise to have online discussions and meetings if required at a particular time.

Time Off

We’re an Australian company and we take Australian national holidays off.

This includes:

Christmas Break

We’re always off between 23rd of December until January 2nd unless those dates fall on a weekend and/or there’s a public holiday pushed forward, then we will return to work on the following business day.

File Sharing

Pretty please learn Dropbox or another file sharing tool, you’ll love yourself for it, once you start using it, you’ll never go back!

We cannot promise emails are received if you’re sending attachments.

  • Because some email servers will automatically pop it in spam folders
  • Sometimes the email won’t even be received if the file size is too large and sometimes no one will even be notified that the email was blocked by your server
  • Your hosting provider’s fair use policy and your server space – some hosting companies that say you have unlimited hosting space, in fact, don’t give you unlimited hosting space, and the attachments you send through contribute to your server space which your hosting company won’t like. Considering you may be with us for some time, each file you send will be contributing to your server space which and one day you may discover that you in fact don’t haven’t been given unlimited server space!

We recommend sending shareable Dropbox links pasted into the email’s body, this takes away the risk of emails being stopped by spam filters due to email size and also frees up your own email space.

Why shareable links and not just invite one email address to view the file?

Because if you give access to only one person, then we can’t share the link with our team and that then puts us back at the start of sending attachments. 🙂 Shareable links are an amazing resource. Please, just trust us on this one.

File keeping:

If you cancel your service or let your subscription lapse, we keep your files on our server for 72 hours. Due to the large volume of clients, we cannot hold files beyond this time.

Please ensure you download and save all files properly upon us sending them or ensure you have done so before cancelling.


Revisions and additional concepts:

You can have as many revisions as you like until you’re happy! 🙂 It’s important to understand, that as long as you’re making revisions, the time-frame of having an end digital product is going to be stretched out.

Typical Turnaround Times:

Initial design concept: 2-3 business days for the majority of tasks

Design revision: 1-2 business days


This is a joint relationship with an equal share of responsibility.

The more responsive you are, and the more cooperative you are, the faster things can move.

Although we do wish we had the ability to read minds, unfortunately we can’t, so if you go missing in action, we can’t finish your designs without getting a sufficient amount of information from you. We can’t continue to work on things without your approval.

We’re a company of relationships, and a relationship is a two-way street, meaning we need to bounce around ideas, and make sure we’re moving in the right direction if you’re distracted by life … it’s not our job to stay on your back.

Although, we absolutely don’t mind if you take your time getting back to us, and we don’t mind at all if you go MIA for a long period of time, but just understand we can’t work on your materials if we haven’t had communication from you.


In the event any one or more of the provisions of this agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

Misuse of Service

Abuse or disrespectful language

If a client becomes disrespectful or abusive at any point in time, their communications will be ignored and will halt work on any active tasks. The client’s subscription may also be canceled at any point in time if we feel the client is failing to understand particular circumstances; abusing us for their domain name expiring when it’s not our responsibility; having the content management system they have chosen to utilize get hacked; plugins no longer working due to the CMS updates.

We’re happy to work with all understanding clients through any challenges as long as it’s done in a respectful manner, we do not work for you … we work with you.


It will be found to be harassment if you’re found to be contacting any of our staff members via their personal social media profiles without their permission.

If this occurs we will remove your subscription and discontinue any ongoing work and delete any files of yours that we have on our server.

Suspected illegal activity / unethical use of our services

If we find out you’re using our services for something we think is unethical we may stop any tasks / jobs that you have pending, and withhold any files that we feel could be used for any illegal or malicious intent. In this scenario, we would pause your membership until further notice or confirmation that your activity is not breaking the law in any way.

15 Day Money Back Guarantee

Once work is approved upon and final files are delivered this period is null and void and no refund can be given.


Refund Policy

The subscription for our services is for ongoing use of your chosen plan and we do not offer refunds for any services rendered or for unused subscriptions.


At Pebbled, we take privacy and security very seriously, so much so that it’s even an internal procedure between staff. We need to, and are legally obligated to not make this a joking matter.

So, here is our privacy agreement is below! 🙂

Trademark and Copyright

This is something we don’t do, as the laws for these are very different for each country, and we’re not trademarking lawyers, We’re not responsible for if someone decides to steal any of your design elements and use them once your visual culture is public.

We do provide you with all the raw design files you would require in order to have your materials overseen by your trademarking lawyer and have anything you wish trademarked and so forth.

As all our plans include unlimited revisions we’re more than happy to accommodate for any revisions which are required by your trademarking lawyer for you to meet the trademarking requirements.

One more time for good measure I’d like to type the word … trademarking.


Any images we use are always stock images, and you’re more than welcome to provide your own images / photography, as we only use royalty free images that we can dig up based on your specifications. We do not have a library for you to browse through.

We do not hold any rights to any of the images that we use on our websites or anything designed by us, we do use free images which are royalty free for any of the photos for display on your website. We do recommend and instruct that you purchase or provide your own photos as we do not hold any responsibility for any consequences that could arise from the photos displayed on your website once your website is published.

Content Writing

We do not nor are responsible for any content that is on any of the materials we design, we’re roles are strictly only design. All content for all materials must be provided by the client. Thus, we’re not liable for any content that’s on said website.

NDA / NDS Agreements

Do we sign them? Yes! But … Only if they’re sent in an electronic format, we’re strictly a paperless environment for obvious reasons, and refuse to print and manually sign documents.

Any agreement we feel strays outside of the normal privacy agreement will need to be adjusted prior to signing.

We authorize our Creative Directors at Pebbled permission to sign these documents on the company’s behalf once it’s been reviewed by our privacy culture team.

And hold no responsibility for anything once it’s in the public domain.

Marketing and re-targeting

That by visiting pebbled.io third party advertises may place cookies on users’ browsers for targeted advertising purposes.

IP addresses, cookie identifiers, website activity will be collected for targeted advertising.

This data may be used by third parties to target advertising on other sites based on our users’ online activity.

Users can opt out of receiving targeted advertising by visiting DAA opt-out site www.aboutads.info or the NAI opt-out site at networkadvertising.org/choices, or for those in Europe, the EDAA opt-out site at youronlinechoices.eu.

It was just a bit of urgency due to a digital agency we’re using for advert re-targeting paused our campaigns until we updated a section on our privacy statement.


These terms of service were last reviewed on:
June 29, 2019.